As a valued customer, we are committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network on one of the upstream links on Atlanta and Dallas backend network:
Start time: 9:00 pm eastern 03/06/2018
End time: 5:00 am eastern 03/07/2018
Expected Outage/Downtime: 2 hours
The purpose of this work is the replacement of a damaged fiber splice case. This work is scheduled with a Primary Date: 06-Mar 2018 2nd Primary Date: 07-Mar 2018 3rd Primary Date: 08-Mar 2018 Backup Date: 09-Mar 2018.
During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 2 hours total. However, due to the complexity of the work, your downtime may be longer. Customers may also see some reconvergence during the maintenance window.
Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please get in touch with our technical support.
We appreciate your patience during this work and welcome any feedback.