We’ve recently received notice from one of our upstream network providers at our facility in Atlanta, GA that they will be performing repairs to portions of their network infrastructure and as such, we have scheduled a maintenance window for April 18, 2024 beginning at 12:01AM ET. Immediately preceding our upstream provider’s maintenance window, our network engineers will proactively de-peer our network from that particular upstream provider; this way, our network will not be significantly impacted as a result of any anticipated or unanticipated disruption of service on their network as a result of the maintenance. Once we receive confirmation of the successful completion of the maintenance from our upstream provider, we will immediately re-peer our network with them. Re-peering with the upstream provider will bring our network back to its optimal configuration. During the times in which we are actively de-peering or re-peering, there may be brief periods of increased latency and/or packet-loss, however we do not expect any significant periods of service interruption as a result of this maintenance.
MySQL Outage
There is currently an outage affecting users of MySQL. This issue is currently being worked and should be resolved shortly. If your site is not working, please standby for an update on the issue.
MySQL Upgrade to MariaDB
There will be a 30 minute outage on March 10th 2019 for MySQL Upgrade. This upgrade will take place between 1am and 6am on March 10th.
This issue has been corrected and all sites are working as designed.
Server Outage – Venus
We currently have an outage on the Venus server as a result of a cPanel upgrade which was pushed to the server. We are actively working on the issue and should have it resolved shortly. We are sorry for any inconvenience this is causing to you.
Network Infrastructure
In an ongoing effort to maximize datacenter efficiency and reliability, we are currently in the process of physically relocating portions of our network infrastructure in our Atlanta, GA facility. We’ve scheduled a portion of this migration process to occur during a 3-hour maintenance window beginning at 11:00PM EDT on 3/29/2018 and ending at 2:00AM EDT on 3/30/2018.
While we expect some minor disruption of service to the backend network, it should be brief and intermittent; we do not expect any sustained outages. We will be performing very minor work on the public network as well, but do not expect it to be service-impacting.
Network Outage
As a valued customer, we are committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network on one of the upstream links on Atlanta and Dallas backend network:
Start time: 9:00 pm eastern 03/06/2018
End time: 5:00 am eastern 03/07/2018
Expected Outage/Downtime: 2 hours
The purpose of this work is the replacement of a damaged fiber splice case. This work is scheduled with a Primary Date: 06-Mar 2018 2nd Primary Date: 07-Mar 2018 3rd Primary Date: 08-Mar 2018 Backup Date: 09-Mar 2018.
During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 2 hours total. However, due to the complexity of the work, your downtime may be longer. Customers may also see some reconvergence during the maintenance window.
Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please get in touch with our technical support.
We appreciate your patience during this work and welcome any feedback.
Dedicated VM Solutions
We have installed CloudLinux on all servers as well as CageFS. This fantastic OS allows us to set each user to a dedicated VM within the Dedicated Servers. This means that if one client is attacked, hacked, or abuses the resources on the server it will only affect their account and not the entire server. This means that each client has dedicated resources and can’t be affected by other users. Where else do you get a VM slice of piece for the price of an account on a shared server?
Major Server Upgrades for Venus
We have just completed a major server upgraded increasing the CPU and MEMORY by 200%. We hope this takes care of the occasional issues we had on Monday mornings with this one server. If you notice any problems on your site please let us know so we can confirm it was not due to these upgrades.
Please remember we now provide SpamExperts which has been shown to reduce your spam by over 90% for most clients. This is available at a nominal fee.
Switch Upgrade
On this Friday i.e. September 26, 2014 @ 1:00am EST, we will be upgrading our switches with the latest software updates. During the maintenance window, you may lose connectivity to your server for up to two minutes while the updates are run. Once completed traffic will begin to flow normally once again. We do not expect any additional outages outside of the 2 minutes; however, if you do not regain connectivity please open a ticket at http://support.mcws.net once the window has completed for additional assistance. Thank you for being a valued customer.