ALL CLIENTS ARE RESPONSIBLE FOR MAKING SURE THEY HAVE A FULL UP-TO-DATE BACKUP AT ALL TIMES!

To make a backup of your account, which will be stored on your local workstation, please do the following:

1. Log onto your cPANEL Control Panel
2. Click on the BACKUPS Icon
3. Select Download a home directory Backup and save to your computer
4. Select all the items under Download a MySQL Database Backup
5. Select all the items under Download Email Domain Forwarder or Filter Backup

If you have an FTP server that you can log onto, you can select Generate/Download a Full Backup, and have it FTPed to a location of your choice. Once you do this, PLEASE delete the version you created on the sever.

Our Backup Schedule: We backup all accounts daily, weekly, and monthly to a local drive on each server. We also backup all accounts monthly to remote drive locations. While we backup the accounts daily, this does not mean that we can restore them.  There could be an issue with the hardware.

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If you have FrontPage defined to your account but FrontPage is telling you that your website is not controlled by FrontPage, please do the following:

1. Log onto your cPANEL Control Panel
2. Click on the FrontPage Extensions ICON
3. Click on INSTALL or REINSTALL FrontPage Extensions
4. Close FrontPage on your workstation
5. Start FrontPage again and try to connect

If this does not resolve your issue, please let us know by opening a support ticket

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If your site is not responding there may be a number of reasons for this that are not related to the server your site is connected to.

Have you tried logging into POP MAIL, IMAP, WEBMAIL, SECURED SERVER LOCATION, CPANEL, or WHM and failed? If the answer is yes, this might be why you can not connect. We run ANTI-ATTACK code to lock out IP addresses that try to HACK our servers. You might have been seen as a possible hacker.

Please open a ticket and provide us with your IP address and we can check for you.

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If you find that you are not able to send emails, please make sure that your email settings are setup correctly.

If you are traveling and are not able to send emails, it might be that the location you are using the internet is marked as a spammer. This will cause any email you send from this location to be ignored.  You might also need to change your email SMTP port to 26 since a number of locations will block port 25.

Please check your settings and if you still have issues, open a support ticket.

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We run Mail Scanner on all our servers to help remove SPAM. By default, your spam settings are set to DELETE all mail from KNOWN spammers as well as known SPAM emails.

If you are not getting emails from certain people that you know are sending you emails, it might be due to our ANTI-SPAM features. You can log onto your cPANEL Control Panel and select Mail Scanner Configuration. From here you can add their email address or host to your WHITE LIST, of change your settings.

If this does not resolve the issue, please open a support ticket and give us all the information you can about the person sending the email and we will search our logs to determine the problem.

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